Term and Conditions

Welcome to Video Game Costumes Shop (accessible via halloweensuitpromo.com)! We’re dedicated to making your costume transformation a magical adventure. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to ensure a happily ever after for your shopping experience.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when placing orders or contacting customer service.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site.
• Be responsible for maintaining the confidentiality of your account details (if applicable).
• Ensure that you are of legal age to form binding contracts (typically 18 years or older) or have parental consent.

Failure to comply may result in termination of access or legal action.

2. Product and Service Description

We specialize in magical costumes, including but not limited to:

• Adult and Children’s Costumes: Featuring themes from Disney, Pixar, video games, and more (e.g., 101 Dalmatians, Buzz Lightyear, Pirate Costumes).
• Authentic and Custom Items: Some costumes, like Authentic Pirate Costumes, involve specialized craftsmanship and may have unique return policies (see Section 5).
• Quality Assurance: Each costume is carefully crafted and inspected before shipping to ensure it meets our magical standards.

Please note that product colors may vary slightly due to screen settings, and sizes should be checked against our guidelines (if provided).

3. Order and Payment Terms

3.1 Placing an Order

When you place an order, you are making an offer to purchase subject to these terms. We reserve the right to cancel orders for reasons such as stock unavailability or suspicious activity.

3.2 Payment Methods

We accept the following payment methods to make your transaction secure and convenient:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure gateways. By providing payment information, you represent that you are authorized to use the chosen method.

3.3 Shipping and Delivery

We ship worldwide, except to remote areas and some Asian countries. Here’s how we handle shipping:

• Order Processing: Orders are processed within 1-2 business days after payment confirmation (up to 3 days during peak seasons like Halloween).
• Shipping Methods:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping.
  • Free Shipping: For orders over $50, via EMS, delivered in 15-25 business days after shipping.
• Delivery Notes: Delivery times are estimates and may vary due to location or customs. You are responsible for any import duties or taxes in your country.

4. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Video Game Costumes Shop or our licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission. Costumes based on licensed characters (e.g., Disney) are sold under applicable agreements, and we do not claim ownership of third-party intellectual property.

5. Returns, Exchanges, and Refunds

We want your costume adventure to end happily! Our return and exchange policy is designed with magic in mind:

• Return Window: You have 15 days from the date of delivery to initiate a return or exchange.
• Eligibility: Items must be in original condition—unworn, unwashed, undamaged, with tags and packaging attached. A proof of purchase is required.
• Non-Returnable Items: For the protection of all customers, the following cannot be returned:
  • Authentic Pirate Costumes (due to custom craftsmanship)
  • Custom-made or altered costumes
  • Items damaged by customer mishandling or without original tags
• Refund Process: Refunds are issued to the original payment method within 5-14 business days after we receive and inspect the return. Original shipping fees are only refunded for defective or incorrect items.
• Exchanges: Follow the return process and specify “Exchange.” If the new item costs more, you’ll pay the difference; if less, we’ll refund the balance.
• International Returns: Customers are responsible for return shipping costs and must mark packages as “Returned Goods” to avoid customs issues.

For detailed steps, refer to our Shipping & Returns page or contact us.

6. Limitation of Liability

Video Game Costumes Shop strives to provide a seamless and magical experience, but we cannot be held liable for:

• Delays or failures in delivery due to factors beyond our control (e.g., customs, carrier issues, or natural disasters).
• Minor variations in product color or design that do not affect functionality.
• Damages resulting from improper use or care of costumes.
• Indirect damages, such as loss of profits or opportunities, arising from your use of the website or products.

Our total liability shall not exceed the cost of the purchased items.

7. General Provisions

7.1 Governing Law

These terms are governed by the laws of the United States, specifically the state of California. Any disputes shall be resolved in the courts of Fresno, California.

7.2 Changes to Terms

We may update these terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site constitutes acceptance of the revised terms.

7.3 Contact Information

8. Acceptance of Terms

By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Video Game Costumes Shop—we’re here to ensure your costume adventure is truly enchanting! 🎭✨

Note: This document is a legal agreement. If you do not agree with any part, please discontinue use of our website.