Ensuring Your Costume Adventure Ends Happily Ever After

🎭 Our Return & Exchange Promise

At Video Game Costumes Shop, we’re dedicated to making your costume transformation magical. While we carefully craft and inspect each costume before shipping, we understand that sometimes a costume might not fit perfectly or meet your expectations. That’s why we’ve created a returns and exchanges process that’s as magical as our costumes!

Important Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.

📦 Return & Exchange Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be in its original condition – unworn, unwashed, and undamaged
  • All original tags must be attached
  • Item must be in its original packaging
  • Return must be initiated within 15 days of delivery
  • A copy of the original receipt or proof of purchase is required

🚫 Non-Returnable Items

To ensure the magical quality and authenticity of our costumes for all customers, the following items cannot be returned or exchanged:

  • Authentic Pirate Costumes – Due to their specialized craftsmanship and custom elements
  • Custom-made or altered costumes – Any items that have been specially modified
  • Items that are damaged due to customer mishandling
  • Costumes without original tags or packaging
  • Items that show signs of wear or use

🔄 The Magical Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

RETURN REQUEST TEMPLATE

Email Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Video Game Costumes Shop Team,


I would like to request a return/exchange for my recent order:

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Item(s) to Return: [Costume Name and Size]

Reason for Return: [Please specify: Wrong Size, Damaged Item, Not as Described, Change of Mind, etc.]

Preferred Resolution: [Refund / Exchange for (specific item)]

Attachments: [Please attach photos of the item if applicable]

Thank you,

[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business days, our team will review your request and email you a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package your item securely with all original tags and packaging. Include a copy of your receipt or order confirmation. Ship to our address using a trackable shipping method:

Video Game Costumes Shop
3241 Chicago Avenue
Fresno, US 93721

Step 4: Processing & Refund

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

💰 Refund Information

Refund Timeline

  • Credit Card Payments: 5-10 business days after we process your return
  • PayPal Payments: 3-5 business days after we process your return
  • JCB Payments: 7-14 business days after we process your return

What’s Refunded

  • Cost of the returned item(s)
  • Original shipping fees (for defective or incorrect items only)

What’s Not Refunded

  • Return shipping costs (unless the return is due to our error)
  • Original shipping fees for change of mind returns

🎁 Exchange Process

Want to exchange for a different size or costume? Follow the same process as returns, but specify “Exchange” in your request. Once we receive your return, we’ll ship your new item using the same shipping method as your original order.

Exchange Note: If the exchange item costs more than your original purchase, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

🚢 International Returns

As we serve costume enthusiasts worldwide (except remote areas), please note:

  • International customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

❓ Frequently Asked Questions

What if my costume arrives damaged?

Contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping.

Can I return a costume I’ve already worn?

For hygiene reasons, we can only accept returns of unworn costumes with all original tags attached.

How long does the full return process take?

From initiation to refund, the process typically takes 2-3 weeks for international returns and 1-2 weeks for domestic returns.

💌 Need Magical Assistance?

Our customer service team is here to make your return experience as magical as our costumes!

Email: [email protected]

Response Time: Within 24-48 hours

Address: Video Game Costumes Shop, 3241 Chicago Avenue, Fresno, US 93721

Thank you for choosing Video Game Costumes Shop for your magical transformations! We’re committed to ensuring your costume adventure has a happy ending. 🎭✨